Our Commitment to You . . .
a client of Powerex, we want you to know that you have the right to
expect the following standards from us...
1. You will receive professional, yet friendly, courteous and
totally awesome service. You will be respected as a person and never
taken for granted.
2. You’ll find us honest, truthful and “up-front” with you
at all times. Only top quality materials will be used to ensure you
get a fully compliant installation backed by a MASTERelectricians
quality guarantee (see
www.ecanz.org.nz for details) to ensure your safety
3. Your investment in our products and services will always
be rewarded with exceptional quality and a design that will add
significantly to the value of your property.
4. We will turn up when we say, and if we are delayed for
reasons out of our control, we will call and let you know as soon as
5. Your communication with us will be acknowledged before
the end of the next working day.
6. We will communicate with you frequently to ensure you are
always fully informed.
7. Our Team Members will always be mindful of your needs,
and will be on the lookout for you to offer suggestions and/or
advice that will add to the look and enjoyment of your electrical
8. As you refer your friends and colleagues to
you’re assured they will also receive
so you can feel good about referring.
9. Your feedback is critical to our continual ongoing
improvements. If we make a mistake please tell us. (But, please
give us praise when we do well too). Your ideas, comments and
suggestions are always welcomed by our Team. We want to set the
standard, but if we do make a mistake you can be assured we’ll learn
from it and correct quickly.
10. By no means are these the only standards you are entitled
to measure us by ... in fact, as we push the boundaries of leading
edge technology, design, build and installation, we will create new
standards that are the envy of our competitors